Freshchat Review
Based on online research and 45 Freshchat reviews, Freshchat's overall score is 3.7 out of 5 stars. Freshchat's review score is based on Freshchat's customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. The Freshchat review table below incorporates summarizes 45 Freshchat ratings on 2 features. You can also compare Freshchat against popular alternatives like Spiceworks, ManyChat and LiveChat. Or you can view the top 50 brands in similar categories, such as software brands, communication software and live chat software providers.
Brand popularity
eCommerce rating
Payment options
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Privacy policy & data security
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Seasonal sales & events
Freshchat Review: Freshchat Pros & Cons
Freshchat (freshworks.com/live-chat-software/) is a well-known live chat software store which competes against other chatbot software providers like Spiceworks, ManyChat, LiveChat, Chatzy and SysAid. Based on our in-depth Freshchat review, when compared to its competitors, Freshchat ranks as one of the top-performing brands in its category, with an overall ranking of #10 out of 540 total brands. Read the full Freshworks.com/live-chat-software/ review below for more details.
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- Ease-of-use: How easy is each store to use and set up? How easy is each provider to learn and use?
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- Video chat options: Does each store offer video chat options? Is there video chatting on each provider?
- Easy setup: How easy is it to set up each store? How quick can each provider be set up before using?
- Good automation features: How good are the automation features on each store? How are each provider's automation capabilities?
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- Free trial: Does each store have a free trial period? Can I try each provider for free?
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Freshchat's strengths are:
Knoji has 45 Freshchat reviews and ratings as of June 8, 2026. Knoji editors and the Knoji shopper community have reviewed Freshchat and compared it against 540 top live chat software brands, reviewing Freshchat based on product and store features. Knoji reviews and ranks Freshworks.com/live-chat-software/ and other live chat software providers based on how many features each offers and based on a 5-star rating scale. Based on these factors and 45 Freshchat reviews, Freshchat earns an overall score of 3.7 out of 5.0 points. Freshchat offers 2 total features. Freshchat's review score also factors in its popularity, which is in the mid-range compared to competing .
